Refund policy
Thank you for shopping with This Is Tisa & Confetti University! We strive to provide high-quality products and excellent customer service. Please review our refund policy below.
No Refunds:
- We do not offer refunds for any purchases. All sales are final. Anyone registered for a workshop and can no longer attend can push registration to a future workshop, this an be done before supplies are shipped. We are unable to apply your registration to a future date after supplies have been shipped.
Exchanges for Incorrect or Damaged Items:
- If you receive an incorrect or damaged item, we are happy to provide an exchange. Please follow the steps below to process your exchange:
- Contact Us: Within 7 days of receiving your order, contact our customer service team at [insert contact email/phone number] with your order number and details of the issue.
- Provide Proof: Please provide photos of the incorrect or damaged item(s) to help us assess the situation.
- Return the Item: Once your exchange request is approved, we will provide you with instructions on how to return the incorrect or damaged item(s) to us.
- Receive Replacement: Upon receiving the returned item(s), we will promptly send you a replacement.
Non-Exchangeable Items:
- Personalized items cannot be exchanged unless they are incorrect or damaged.
- Items that show signs of use or are not in their original condition are not eligible for exchange.
Shipping Costs:
- The customer is responsible for the return shipping costs for any charge backs. Please contact us at hello@thisistisa.com for assistance with shipping labels for incorrect or damaged items.
Contact Us:
- If you have any questions or need assistance with an exchange, please contact our customer service team at hello@thisistisa.com. We are here to help!
Thank you for understanding and supporting This Is Tisa!